Care

With all bag purchases we provide a care kit which includes a conditioner that can be used to restore surface scratches and maintain the life of your leather product. 

When Dirty
Use a soft brush or wipe surfaces with a damp cloth and avoid using soap.

When Wet  
Dry your item off with a towel and let it sit at room temperature.

When Tired
Massage natural leather conditioner into the surface, sealing any scratches that accumulate through wear. Once applied, let the conditioner soak into the leather overnight before use. 

Shipping

When can I expect my package to be sent?
Our products are made to order and will be finished and sent within 3 days of your day of purchase. 

Will I be able to track my package?
Once your order has been received, a confirmation email will be sent to you along with a tracking number which will allow you to closely track the progress of your order.

What shipping company do you use?
We use NZ Post for both domestic and international shipping. 

Where in the world do you currently ship to?
New Zealand, Australia, United Kingdom, Germany, United States, Canada, Japan & South Africa.

 

How much can I expect to pay for shipping?

DOMESTIC:

$10.00 - New Zealand wide

    INTERNATIONAL:

    $24.00 - Australia (0 - 1 kg)
    $40.00 - Rest of World (0 - 1 kg)
      $35.00 - Australia (1 - 2 kg)
      $55.00 - Rest of World (1 - 2 kg)

        *All prices are given in New Zealand Dollars

         

         

         

         

          Returns

          It is very important to us that you receive the best experience. All feedback is taken seriously and used to improve our systems wherever possible.

          How do I return / refund an item?

          1. If a product needs to be returned please email us  at made@waywardst.com with a description of the product and why you would like to return it.
          2. Once we have received your email we will assess your situation and send you a confirmation email outlining the next steps. This will depend on the situation and each return will be handled on a case-by-case basis.
          3. Please send your product back to us within 10 days of receiving it.
          4. We prefer you to send packages via Track n Trace methods - please provide us with a tracking number once the package has been sent. 
          5. Returns OR refunds will not be actioned until we receive the physical package at our studio within 30 days of Purchase - please make sure item(s) are in perfect condition with original tags and packaging attached.
          6. Confirmation will be sent to you once the package has been received and and assessed by our team. We will then action a refund, repair or swap.

          When will my credit card be credited following a refund?
          Once a refund is processed you will receive an email confirmation. Credit will be seen on your card within 48 - 72 hours.

          What address do I send my return package to?
          Wayward Street Studios
          Unit 206
          8 Kaiwharawhara Road
          Wellington, 6035
          New Zealand

           

          Tax & Duty

          Will I have to pay additional duty fees?
          All import duties will be charged to the recipient by NZ Post or the local customs office directly, once the parcel reaches its destination country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. Wayward St. has no control over these charges.

          For more information on your country's specific import taxes please contact NZ Post or the customs office in your country directly.

          Privacy

          Do you keep customer information?
          Your personal information will be kept with the strictest confidence - we only use this to provide an efficient transaction. 

          Is it compulsory to sign up to your your mailing list?
          Signing up with us is not compulsory - however it is recommended, as it will keep you up to date with new product releases and pre-order opportunities.

          How do I remove my details from your mailing list?
          If you have signed up to our mailing list and no longer wish to receive updates, simply email made@waywardst.com with unsubscribe in the subject area.

          Contact

          made@waywardst.com

          Wayward Street Studios
          Unit 206
          8 Kaiwharawhara Road
          Wellington, 6035
          New Zealand


          We also offer custom made pieces.
          So if you have an idea - let's talk. 

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